Onboarding & Customer Success Specialist
Own the client experience from signed contract through launch and beyond. Get every new venue live quickly, keep it healthy, and help build the client success team that follows.
About VenueAI
VenueAI is an AI-powered sales platform built specifically for wedding and event venues.
We help venues respond to leads faster, manage conversations across SMS, email, and voice, and convert more inquiries into booked tours. VenueAI works alongside the systems venues already use, giving sales teams a more consistent and scalable way to manage and convert inbound demand.
We are bootstrapped, growing across the US and UK, and building technology around the way venue sales teams actually work.
We are growing our client team and hiring an Onboarding & Customer Success Specialist to help every new venue get live quickly and see results.
About the role
As an Onboarding & Customer Success Specialist, you will own the client experience from signed contract through launch and beyond.
You will guide new venues through setup, learn how each one sells and books events, and make sure VenueAI is configured to match. Once a venue is live, you will stay close to it, monitor how it is performing, and help the team get the most out of the platform.
This role sits at the center of our client relationships. You will work with venue owners, sales directors, and coordinators every day, and you will work closely with our leadership and product teams to make sure what clients need gets built.
What you will own
Lead onboarding for new venues from kickoff through go-live
Gather each venue's pricing, packages, availability, and sales process, and translate it into a clean setup
Train venue teams on how to use VenueAI and what to expect from it
Manage multiple onboardings at once and keep each one on schedule
Monitor client health after launch and step in early when something needs attention
Handle client questions and support requests with speed and care
Run regular check-ins and reviews with clients to demonstrate results, strengthen relationships, and support long-term success
Identify revenue growth opportunities through client usage, plan upgrades, and adoption of additional modules and services
Support renewals and expansions, including additional venues and add-on products
Capture client feedback, feature requests, and success stories and share them with the team
Help improve our onboarding process, documentation, and training materials over time
What we are looking for
We are looking for someone organized, warm, and detail-oriented who enjoys working with clients and understands how venues and hospitality businesses operate.
You should have:
2+ years of experience in customer success, onboarding, implementation, or account management, ideally at a SaaS company
Experience managing multiple client projects at the same time and keeping them on track
Strong written and verbal communication skills, including comfort leading calls and training sessions
The ability to learn a software product deeply and explain it clearly to non-technical users
Attention to detail, especially when gathering and organizing client information
A proactive approach to client relationships and a willingness to have hard conversations when needed
The ability to operate independently in a remote, early-stage environment
Preferred
Experience in venue sales, catering sales, event planning, or hospitality operations
Experience onboarding or supporting clients on a sales, CRM, or communications platform
Familiarity with the wedding and events industry
Experience working at an early-stage or high-growth SaaS company
Compensation & growth
Competitive base salary with commission and performance-based bonus opportunities
On-target earnings (OTE) of $55,000 to $70,000, depending on experience
Additional earning potential tied to client retention, revenue growth, and expansion opportunities
20 days paid time off
Opportunity to grow into a senior client success or onboarding leadership role as the team expands
This is an opportunity to join VenueAI early, own the client experience end to end, and play a meaningful role in both our clients' success and the growth of our business.
How to apply
Hit Apply and send your resume with a short introduction. Tell us about your onboarding or customer success experience, the types of clients you have supported, and your connection to the wedding, events, or hospitality industry.
VenueAI is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building an inclusive team.