Terms of Service

These terms are the agreement between you and VenueAI when you use our website and services. We've kept them readable — but they're still the rules of the road, so please give them a look.

Agreeing to these terms

By visiting venueai.com or using our services, you agree to these terms. If you're accepting on behalf of a venue or company, you confirm you're authorized to do so.

What VenueAI provides

VenueAI is hospitality-grade software that helps venues respond to inquiries across SMS, email, web chat, and voice, and turn them into booked tours. The specifics of your plan — volume, features, and onboarding — are set out when you sign up.

Your account & responsibilities

You're responsible for the accuracy of the information you give us, for keeping your account credentials secure, and for the activity that happens under your account. Let us know promptly if you suspect any unauthorized use.

Acceptable use

We ask that you use VenueAI lawfully and fairly. Please don't:

• Use the service to send unlawful, deceptive, or harassing messages.

• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the platform.

• Resell or sublicense the service without our written permission.

• Violate the rights of others, including privacy and intellectual-property rights.

Plans, billing & the performance guarantee

Paid plans are billed as described at sign-up. Fees are charged in advance and are non-refundable except where required by law or expressly stated.

Our 90-day performance guarantee applies as described on our Pricing page: if your booked tours don't increase by 20% within 90 days of going live, you're eligible for a refund under the terms we agree to in writing.

Your content & data

You retain ownership of the content and information you and your couples provide. You grant us the permissions we need to operate the service for you — for example, to process inquiries and generate replies in your voice. How we handle personal information is described in our Privacy Policy.

Our intellectual property

The VenueAI platform, brand, and underlying technology are ours and remain our property. These terms don't transfer any ownership of them to you beyond the right to use the service while your subscription is active.

Third-party services

VenueAI connects with tools you already use — calendars, inboxes, CRMs, and inquiry channels. Those services are governed by their own terms, and we're not responsible for how they operate.

Disclaimers

We work hard to keep VenueAI reliable, but the service is provided “as is” without warranties of any kind. We don't guarantee that it will be uninterrupted, error-free, or that it will achieve any specific result beyond any guarantee we've agreed to in writing.

Limitation of liability

To the fullest extent permitted by law, VenueAI is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

Termination

You can stop using VenueAI at any time. We may suspend or end access if these terms are breached. On termination, your right to use the service ends, and we'll handle your data as described in our Privacy Policy.

Changes to these terms

We may update these terms as our service evolves. When we do, we'll revise the date at the top, and continued use after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

Contact us

Questions about these terms? We're glad to walk you through them.

Email us at hello@venueai.com.